It is an unfortunate reality that the tracing industry is littered with unscrupulous operators who prey on the vulnerable, fly-by-nights who promise the world yet deliver nothing, and incompetents that (no matter how well-intentioned) bungle matters, worsen situations and endanger others. This reality has bred a sense of public distrust that has made the business of being a tracer more challenging for professional, reputable operators. At the same time, though, it has enabled Professional Tracing Network, and others like Professional Tracing Network that strive for excellence, to stand out from the crowd.
Professional Tracing Network vision statement was simply "To be the best tracing company in South Africa". Our vision was amended in 2001 to reflect our successes in the first decade of business: "To maintain our position as South Africa's leading tracing services company, to strengthen that lead and to be a global player".
Our mission is simple: to deliver what we promise and to do more than expected. Our first duty in anything we do is to protect our clients, their rights and their interests, and to safeguard the people and things they value most in life. Although our objectives and focus differs from case to case, our core purpose is generally the same: to uncover the truth, gather facts, provide options and execute actions that enable our clients to:
solve problems, overcome challenges and avoid obstacles
answer questions, clarify uncertainties and address concerns
understand situations, developments, players and forces
drive change, influence outcomes and achieve goals
We have always been driven to be better than our competitors, but have never made our competitors the primary focus of our efforts. Our strategy from the outset was to assemble and grow a dynamic team of individual thinkers and problem-solvers that each possess unique expertise but all share a common vision. We encourage team members to focus on what they do best of the things they enjoy doing most. This has enabled us to remain agile, relevant, responsive, prepared, resourceful and energetic. Much effort is made to foster, in every Professional Tracing Network team member, from the get-go, a self-motivated and passionate desire to strive for excellence in their chosen field and to continuously seek out new challenges and opportunities to learn, to innovate, to invent, to get involved, to collaborate, to teach and to share.
We strive to uphold the highest standards of discretion, integrity, honour and objectivity, and are committed to conducting ourselves in an accountable, professional and forthright manner. All business activities are undertaken in strict accordance with the rule of law, and in compliance with the codes of conduct of various international associations, statutory frameworks and regulatory bodies.
Operating in one of the most dynamic industries, and with an international footprint, Professional Tracing Network seeks to satisfy the needs of clients by providing advice, services and products that support our mission and conform to our values. While firmly rooted in South Africa, we continually pursue both local and international opportunities to preserve and grow our capabilities and resources, and to add value to our clients andemployees. Our shared core values underpin every aspect of all our business dealings, irrespective of the activity or jurisdiction involved.
The Professional Tracing Network core values are:
Excellence
Integrity
Leadership
Courage
Innovation
Loyalty
Accountability